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Warranty & Returns

A clear, customer-friendly summary of coverage, exclusions, and how to start a claim or return.

Policy Summary (Read First)

This page is a summary of Global Auto Parts’ typical warranty and return practices for used, rebuilt, and remanufactured auto parts.

Important: If there’s any difference between this page and your invoice, order confirmation, listing notes, or written authorization provided at the time of sale, the written terms provided at sale will control.

Warranty

  • Limited warranty on qualifying parts for a defined term by category.
  • Typically parts-only unless written otherwise.
  • Pre-authorization required before returns or replacement work.

Returns

  • Eligible returns/exchanges may be accepted within 30 days of delivery.
  • Part must be in the same condition as received and meet return conditions.
  • Freight items may require special packaging/scheduling.

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The terms below reflect typical salvage-yard standards and Global Auto Parts’ standard practices. If your invoice or written authorization states different terms, those written terms will control.

Warranty Policy

Coverage Overview

Global Auto Parts provides a limited warranty on qualifying parts for a defined term that begins on the delivery date (or installation date, if your invoice states that).

Warranty terms vary by product category and condition (used, rebuilt, remanufactured). Common category placeholders:

  • Engines: 90 days (parts-only, from delivery)
  • Transmissions: 90 days (parts-only, from delivery)
  • Transfer cases: 90 days (parts-only, from delivery)
  • Differentials / axle assemblies: 90 days (parts-only, from delivery)
  • Electrical components (starters, alternators, modules, etc.): 30 days (parts-only; programming and diagnostics not covered)
  • Wheels / body parts / trim: 30 days (fitment/return eligibility subject to condition requirements)
  • Other parts (standard): 30 days (parts-only, where applicable)

Unless explicitly stated otherwise in writing, this is a parts-only limited warranty. Labor, fluids, diagnostics, towing, rentals, and incidental expenses are not covered.

What’s Covered (When Eligible)

When eligibility requirements are met, the limited warranty generally covers a verified defect in materials and/or workmanship of the part as supplied by Global Auto Parts, such as:

  • Internal mechanical failure of covered assemblies under normal intended use
  • Functional failure not caused by improper installation, abuse, modification, or contamination
  • Rebuilt/remanufactured workmanship issues (where applicable)

What’s Not Covered (Common Exclusions)

Warranty does not apply to failures caused by or related to:

  • Incorrect fitment, incorrect application, or compatibility mismatch (including trim/option differences)
  • Improper installation, missed adjustments, or required programming not performed
  • Overheating, over-revving, detonation, or continued operation after a warning condition
  • Low oil pressure, oil starvation, coolant loss, improper bleeding, or inadequate lubrication
  • Contamination (metal, sludge, dirt, water intrusion) from a prior failure or unflushed system
  • Vehicle pre-existing issues or failures in related systems (cooling, fuel, electrical/charging, mounts, sensors, drivetrain)
  • Abuse, neglect, racing, off-road competition use, or abnormal commercial/industrial use (if restricted)
  • Aftermarket modifications, tuning, non-OEM calibrations, or performance parts impacting operation
  • Cosmetic issues / normal wear consistent with used parts (scratches, fading, minor dents, surface rust), unless explicitly guaranteed
  • Wear/service items (gaskets, seals, O-rings, hoses, belts, plugs, filters, fluids), unless explicitly included

Customer Responsibilities (Required for Warranty Eligibility)

Installation

  • Have the part installed by a qualified installer (professional shop strongly recommended)
  • Follow manufacturer-appropriate procedures and torque specs
  • Replace one-time-use and wear items (gaskets, seals, fluids, filters, etc.)
  • Confirm related systems are in proper working order before operating the vehicle

Fluids, maintenance, and system preparation

  • Use correct fluid types/capacities; prime lubrication systems where required
  • Engines: verify oil pressure, replace oil/filter, fill and bleed coolant correctly, confirm cooling system integrity
  • Transmissions/transfer cases/differentials: verify correct fluid and level; ensure coolers/lines are clean and unrestricted
  • Flush/clean contaminated systems when a prior failure may have introduced debris

Stop operation if a damaging condition appears

  • Stop immediately if overheating, low oil pressure, warning lights, abnormal noises, or leaks occur
  • Do not continue operating the vehicle after a damaging condition is present

Compatibility verification

  • Confirm compatibility before installation (year/make/model/trim/engine code)
  • Verify emissions configuration, transmission/drive configuration, and sensors/connectors where applicable
  • Confirm gear ratios, tone rings, and module compatibility when relevant

Required Documentation for Warranty Claims

To process a claim, we typically require:

  • Proof of purchase (invoice/order number)
  • Customer contact information and VIN
  • Installer information and proof of installation (repair order/invoice)
  • Detailed symptom description
  • Diagnostics supporting the issue (codes, readings, test results)
  • Photos/videos as requested (including any ID tags/labels)
  • Fluid/maintenance documentation when relevant
  • Documentation of system flush/related component replacement when contamination is a risk

How to File a Warranty Claim

  1. Contact us within the warranty term and before disassembly whenever possible.
  2. Provide required documentation (VIN, invoice, installer info, diagnostics, photos).
  3. Get written pre-authorization before returning parts or approving replacement work.
  4. Inspection/verification: we may request additional troubleshooting or return the part for evaluation.
  5. Review timeline: claims are typically reviewed within 5 business days after receiving all required information (and the returned part, if required).

Remedies (If Approved)

If a claim is approved, Global Auto Parts may provide one of the following, at our discretion:

  • Repair of the part
  • Replacement with a comparable part (same or equivalent grade/availability)
  • Refund of the purchase price (excluding non-covered costs), potentially less applicable fees if permitted in the sale terms

Parts vs. Labor (Important)

Unless your invoice explicitly states otherwise:

  • Warranty coverage is limited to the part itself.
  • Not covered: installation/removal labor, fluids/filters, diagnostics, programming/calibration, towing/storage, rentals, downtime, lost profits, or incidental/consequential damages.

Labor coverage is not included unless explicitly stated in writing on your invoice or written authorization.

Shipping for Warranty Claims

  • Customers are typically responsible for shipping to return a part for inspection unless otherwise stated in writing.
  • If a claim is approved, Global Auto Parts may cover or reimburse certain shipping costs as specified in written approval terms.
  • Expedited shipping is generally at the customer’s expense unless otherwise stated.

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Returns & Exchanges Policy

Returns Overview

Eligible returns/exchanges may be accepted within 30 days from delivery, depending on product category, condition, and order terms.

Pre-authorization required: Contact Global Auto Parts before returning any item.

Return Conditions (General)

To be eligible for return (unless due to verified seller error or shipping damage):

  • Part must be in the same condition as received
  • No disassembly, modification, repair, or alteration
  • No evidence of misuse, improper installation, or contamination
  • All tags/labels must remain intact and readable
  • Part must be packaged securely to prevent transit damage
  • Any included accessories/components must be returned (if originally included)

Restocking Fees (If Applicable)

Returns may be subject to a restocking fee of 20% where permitted, especially when the return is not due to verified seller error or verified shipping damage.

Exchanges

  • Contact us before returning the item.
  • Provide VIN and fitment details so we can confirm compatibility.
  • Exchanges depend on inventory availability and return eligibility.

Price/shipping differences and additional fees may apply.

Return Shipping Responsibilities

  • Unless the return is due to verified seller error or verified shipping damage, the customer is responsible for return shipping.
  • Use a trackable and insured method.
  • Original shipping charges are generally non-refundable unless stated otherwise in writing.
  • Freight items may require special scheduling and packaging, and pickup/handling charges may apply.

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Core Returns (If a Core Charge Applies)

Core Eligibility

Some parts include a refundable core charge. To qualify for a core refund, the core typically must:

  • Be returned within 30 days
  • Match the required core type/configuration
  • Not be severely damaged in a way that makes it non-rebuildable (per core guidelines)
  • Be drained of fluids and prepared to ship
  • Be packaged properly to prevent damage in transit

Core Return Steps

  1. Request core return authorization and instructions.
  2. Follow packaging and carrier requirements.
  3. Include identifying paperwork (order number, authorization, contact info).

Core shipping responsibilities will be provided with your instructions and may be the customer’s responsibility unless otherwise stated.

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Special Orders & Non-Returnable Items

Special Orders

Parts sourced, built, painted, cut, programmed, or ordered specifically for you may be considered special orders and may be:

  • Non-cancellable once processing begins
  • Non-returnable unless defective per warranty terms or shipped in error

Special order status and terms will be disclosed at purchase/order confirmation.

Electrical / Electronic Components

Because electrical and electronic parts can be affected by vehicle wiring, charging systems, and programming:

  • Returns may be restricted after installation, programming, or powering
  • Diagnostics may be required to confirm the component is defective

Order Cancellations

Submit cancellation requests as soon as possible.

  • Cancellations are not guaranteed once an order is pulled, processed, packed, or shipped.
  • If cancellation is accepted after processing begins, fees may apply (typically 10% of the order subtotal and/or carrier interception fees).

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Damaged-in-Transit (Delivery Issues)

If your shipment arrives with visible damage:

  • Inspect immediately and keep all packaging
  • Note damage with the carrier when possible
  • Take clear photos (outer packaging, shipping label, internal packaging, damaged area)
  • Report to Global Auto Parts within 48 hours of delivery

Do not install a part that appears damaged in transit. Installing a visibly damaged part may limit eligibility for a damage claim.

Order Errors (Wrong Item / Missing Items)

If you believe the wrong part was shipped or items are missing:

  • Contact us within 3 business days of delivery
  • Provide photos of the item received, labels/tags, and packaging
  • Provide your invoice/order number and VIN (when applicable)

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Refunds (Timeline & Method)

If a return or claim results in a refund:

  • Refunds are typically processed within 5–10 business days after the returned item is received, inspected, and eligibility is confirmed (and core eligibility, if applicable).
  • Refunds are generally issued to the original payment method when possible.
  • Banks/payment processors may take additional time to post funds.

Where permitted and disclosed, deductions may apply (restocking fees, shipping charges, damage deductions, non-refundable service charges).

Contact & Authorization

Before returning any item or starting a claim, contact Global Auto Parts to obtain written authorization and instructions:

This policy is a summary for convenience. Final terms, eligibility, and remedies are determined by the specific part listing, your invoice/order confirmation, and written return or claim authorizations.

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